Telecorp Products
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2000 East Oakley Park Road
Suite 101
Walled Lake, MI 48390
United States
Toll-Free: 800-634-1012
Phone: 248-960-1000
Fax: 248-960-1085
Description:
The CentrEE Quality Monitoring Module, from Telecorp Products, puts recording the agent and customer interaction into the hands of those best suited to improve customer satisfaction, the contact center management team. Managers can hear exactly what the agents are saying to the customers, record that conversation, and can provide immediate feedback. rather than waiting days for the agent to receive a QM team review.
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