Avaya Communications

211 Mount Airy Road
Basking Ridge, NJ 07920-2311
United States

Toll-Free: 866-462-8292
Phone: 908-953-6000

Description:
Avaya's CentreVu Internet Solutions, and its suite of applications, allows companies to deliver customer service through multiple channels such as Internet text chat, Voice over IP, email and fax. CentreVu Internet Solutions lets customers browse a business's web site while simultaneously speaking to agents using "text chat" or voice, all on a single phone line. CentreVu Internet Solutions also helps companies handle incoming email and fax messages from customers by routing these contacts to agents.