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43 High Street
North Andover, MA 01845-2646
United States

Toll-Free: 800-233-7997
Phone: 978-974-0800
Fax: 978-974-0902

Description:
icontact lets agents recognize and target high-value customers on a Web site, personalize the online experience with high-touch assistance, facilitate opportunities to close sales, up-sell and cross-sell, and increase customer retention. The software allows agents to initiate live chat sessions over the internet and manage the interaction by integrating with a third-party database or CRM software. This allows contact centers to actively track and identify a customer’s value and needs.